My Dell tech support guy called me at home today during lunch. At first I was delighted, but it soon became apparent that the call was going nowhere...
Gregory,
Per our phone conversation just a few moments ago, I am forwarding our previous correspondence so you can forward it to the small business dept.
My service tag is: ********
It's unfortunate that this is going back to small business--they have already told me that there is "nothing [they] can do" and suggested that I correspond with you in customer service. In any event, I appreciate your help.
This is sad.
John Westhoff
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